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Account Terms and Legal Conditions on mancity1894

These legal terms set out the conditions that apply when you open and use a mancity1894 account, including how we handle account data, wallet transactions via Touch 'n Go eWallet, Boost, or GrabPay, and where access is permitted under local law.

Account TermsData & PrivacyJurisdiction NoticeTouch 'n Go eWallet | Boost | GrabPay
mancity1894 Account Terms and Legal Conditions on mancity1894
CONTACT CHANNELS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, a dispute over a transaction, or a request to access your account data, our support team handles all of these through the channels below. For account-specific matters, have your registered wallet number or account email ready so we can pull up the right record without delay.

Team online

Live Chat

Start a live chat session directly from the lobby. Available for account queries, transaction disputes and legal clarification requests during staffed hours.

Email Support

Send detailed account or legal queries to our support address. Include your registered email and the transaction reference for faster resolution.

Account Help Centre

Access the self-service account help section from your mobile or desktop. Covers verification steps, wallet linking, and data request procedures.

DATA AND SECURITY

How We Handle Your Account Data and Privacy

Your account data is used only for the purposes stated here — running your account, processing wallet transactions, and meeting compliance obligations. We do not sell or share personal data with third-party marketing services. Account security relies on a one-time password sent to your registered mobile number each time you log in from an unrecognised device, so keep your contact details current in your account settings.

Data Retention

We retain transaction records and account data for the period required by applicable compliance obligations. You may request a summary of the data we hold on your account at any time.

Cookie Practice

We use session cookies to keep your lobby state intact across pages and analytics cookies to understand how the platform performs. No advertising cookies are placed without your consent.

Account Security

Login from a new device triggers an OTP to your registered number. If you did not initiate the login, contact support immediately so we can lock the session before any wallet activity occurs.

Data Correction Requests

To update or correct personal data on your account, submit a request via live chat or email with proof of identity. We aim to process corrections within a reasonable timeframe.

Frequently Asked Questions About These Terms

Below are the questions we get most often about legal conditions, account rights and data handling. If something is not covered here, reach us through live chat or email with your account reference.

Access depends on whether the activity is permitted under local law in your specific region. You are responsible for confirming that access is lawful in your jurisdiction before opening or using an account.

Yes. Contact support via live chat or email with your registered account details and a valid identity document. We will compile and deliver a summary of your account data within a reasonable period.

Raise it with our support team within 30 days of the transaction date. Provide the wallet reference number and the amount. We will cross-check against our records and resolve the discrepancy in writing.

Yes. We post a notice when material changes are made. Continuing to use your account after that notice means you accept the updated terms, so check this page periodically.

Withdrawals are processed only to the wallet or bank account linked at registration — whether that is Touch 'n Go eWallet, Boost, GrabPay, or a linked FPX account. Third-party payout destinations are not accepted.

Contact support immediately through live chat. We can lock the active session, freeze pending wallet activity, and begin an account security review to identify the unauthorised access point.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.