Reference

How mancity1894 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through Touch 'n Go eWallet, Boost or GrabPay, and keep your details secure.

Account data kept secureLocal payment records protectedYour rights, always availableNo data sold to third parties

Explore the Lobby Read FAQ

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access the data we hold, correct something on your account, or ask us to delete your information, our support team handles these requests directly. You can reach us through live chat on mancity1894, by email, or through the in-account help form. We aim to acknowledge your request and outline next steps within one business day. Requests related to your account wallet or payment records may require identity verification before we can act.

Team online

Live Chat

Start a live chat session from any page on mancity1894. Our team will confirm receipt of your data request and outline what happens next.

Email Support

Send your privacy query to our support email address. Include your registered account name so we can locate your record without delay.

In-Account Help Form

Log in, go to account settings, and submit a help request directly from inside your account. This is the quickest path for payment-record queries.

What Information We Hold and Why

mancity1894 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — name, contact details, and your chosen payment method, whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records tied to your account wallet are retained to verify deposits and withdrawals accurately. We also gather

1
device and session data (browser type, IP address, session timestamps) to detect unusual access and keep your account safe. This data is not shared with advertisers. It may be shared with payment processors and verification partners only where that is strictly necessary to complete a transaction
2
or satisfy a legal requirement applicable in Malaysia. Where access or eligibility is discussed, availability depends on local law and is available where local law permits. We keep your data for as long as your account is active, plus any additional period required by applicable law.
3
You can write to us at any time to ask what we hold about you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and access restrictions to protect your account data. Cookies help us remember your login session and your preferred payment method, so you are not prompted to re-enter your Touch 'n Go eWallet or GrabPay details on every visit. You can manage cookie preferences through your device browser settings at any time. We review our data-handling practices regularly, and any changes to this policy are published on this page before they take effect.

Encrypted Connections

All data passed between your device and our servers travels over an SSL-encrypted connection. Your account credentials and payment details are not transmitted in plain text.

Cookie Controls

We use session cookies to maintain your login and remember your payment preference. Adjust or clear these through your browser settings — your account remains accessible after you do.

Access Restrictions

Your account data is accessible only to staff roles that need it to process your request or verify a transaction. We do not give general staff access to payment records.

Data Retention Period

We retain your records for the duration your account is active plus any period required under Malaysian law. Once that window closes, data is deleted or anonymised.

Your Privacy Questions, Answered Directly

Below are the questions we hear most often about how your data is managed on mancity1894. If something here does not cover your situation, reach out through live chat or the in-account help form and we will give you a specific answer.

We collect your name, contact details, and the payment method you use — such as Touch 'n Go eWallet, Boost, or GrabPay — along with session and device data needed to secure your account.

Yes. Submit a data access request through live chat or the in-account help form. We will identify your record and send you a summary of what we hold within a reasonable timeframe.

We share data only with payment processors and verification partners where that is strictly required to complete a transaction. We do not sell or pass your data to advertisers.

We keep your records while your account is active, plus any additional period required under applicable Malaysian law. After that, data is deleted or anonymised.

Cookies remember your login session and preferred payment method. You can adjust or clear them through your device browser settings at any time without losing account access.

Contact us through live chat, email support, or the in-account help form. Include your account name so we can locate your record. Identity verification may be required before changes are made.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Infomancity1894 Glossary InfoFAQ

How mancity1894 Handles Your Personal Information

How to Contact Us About Your Privacy

Live Chat

Email Support

In-Account Help Form

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Controls

Access Restrictions

Data Retention Period

Your Privacy Questions, Answered Directly

01 What personal data does mancity1894 collect when I open an account?

02 Can I request a copy of the data mancity1894 holds about me?

03 Does mancity1894 share my data with third parties?

04 How long does mancity1894 keep my account and payment records?

05 How do cookies work on mancity1894, and can I turn them off?

06 How do I ask mancity1894 to correct or delete my personal information?

Privacy Policy

Related pages

Related pages