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Terms Conditions That Apply to Your mancity1894 Account

These terms set out what you agree to when you open and use your mancity1894 account — covering deposits through Touch 'n Go eWallet, Boost, or GrabPay, how your balance is managed, and what we expect from each side.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPaySubject to local law eligibilityUpdated terms take effect on noticeSupport available for queries

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HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data is held securely and accessed only by authorised staff when resolving a query or processing a verification request. We do not share your details with third parties outside of what is required by payment processors — Touch 'n Go eWallet, Boost, and GrabPay each handle their side of the transaction under their own published privacy practices. You have the right to request a copy of the data we hold, to correct inaccurate information, or to ask about account closure, all through the same support channels listed on this page.

Data Retention

We retain account records for the period required by our operating policies. Inactive account data follows the dormancy schedule set out in the full terms document available in your dashboard.

Account Security

Each login session is protected by OTP verification sent to your registered mobile number. Never share your OTP — our team will never ask for it in any support channel.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your deposit method — for example, if you defaulted to GrabPay on your last visit, that preference is saved.

Requesting Changes

To update your registered contact details, payment wallet, or personal information, submit a verified request through live chat or email. Changes take effect after our team confirms the verification step.

What These Terms Cover and How They Apply

mancity1894 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mancity1894, you confirm that access is permitted under the laws applicable to you in your jurisdiction. Eligibility depends on local law, and the platform is available only where local law permits. Each account is strictly personal — sharing login credentials, running

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multiple accounts, or acting on behalf of another person all breach these terms and may result in account suspension. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay are processed under the payment terms of those respective services in addition to ours; once a deposit
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is confirmed on our side, it is credited to your account balance and is subject to the wagering conditions we publish on the relevant section of the site. Withdrawals are released to the same wallet or banking channel you used to deposit unless you have raised
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a change request with our support team and that change has been verified. We reserve the right to request identity verification before processing any withdrawal — this is standard practice for account security, not a penalty. If your account shows no activity for an extended period,
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we may flag it as dormant and apply the dormancy policy set out in the full terms document. Any changes to these terms will be communicated via the contact method registered on your account, and continued use after notification counts as acceptance. Players in Subang Jaya
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and across Malaysia can access the full terms document through the Help section of the account dashboard.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how a rule has been applied to your account, our support team handles these queries directly. You can reach us through live chat inside the account dashboard, by email, or through the help form on this site. We aim to acknowledge terms-related queries within one working day and resolve straightforward cases as quickly as the verification steps allow.

Live Chat Access live chat from inside your account dashboard. Available during our staffed hours — the fastest path for urgent terms questions or account-access concerns.

Email Support Send your query to our support address listed in the Help section. Include your registered account ID and a clear description of the clause or decision you want reviewed.

Help Form Use the on-site help form for non-urgent terms queries. We route submissions to the relevant team and follow up to the contact detail on your account.

Common Questions About These Terms

These are the questions we see most often when it comes to account terms, eligibility, and how our policies are applied. If your question is not covered here, the support channels above are the right next step.

These terms apply to every person who opens or uses a mancity1894 account, in regions where access is permitted under local law. Eligibility is determined by the laws in your jurisdiction.

No. Each person may hold one account only. If we detect duplicate accounts linked to the same identity or payment wallet — including the same Touch 'n Go eWallet or Boost account — both may be suspended pending review.

Sharing your login credentials breaches these terms. Your account is personal to you. If we detect third-party access, we may freeze the account and request verification before restoring it.

We send a notification to your registered contact when terms are updated. Continuing to use your account after that notification is sent counts as your acceptance of the revised terms.

Send a data request through live chat or the help form, quoting your account ID. Our team will confirm receipt and respond within the timeframe set out in our data retention policy.

Accounts with no activity for an extended period are flagged under our dormancy schedule. The specific timeframe and any balance implications are detailed in the full terms document in your account dashboard.

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